Emergency Contact Planning
How to create and maintain an emergency contact plan so your child always knows who to reach and how.
What is this?
An emergency contact plan ensures your child knows how to reach a trusted adult in any situation. Whether they are at school, at a friend's house, or out independently, knowing key phone numbers and having a clear plan provides confidence and a safety net.
How it works
Children who have rehearsed emergency procedures are more likely to act effectively in a crisis. A good plan includes multiple contacts, is practised regularly, and accounts for different scenarios — from a minor change of plans to a genuine emergency.
Warning signs
In your child's behaviour
- • Not knowing a parent's phone number or how to call for help
- • Anxiety about what to do if plans change or something goes wrong
- • Relying entirely on their phone to contact people, with no backup if the battery dies
Prevention steps
Teach key numbers by heart
Help your child memorise at least one parent's mobile number and the emergency number 999. Practise regularly — especially with younger children — until it is automatic.
Create a physical contact card
Write key contact details on a small card for your child to keep in their bag or pocket. Include your number, an alternative trusted adult, and your home address.
Set up ICE contacts on their phone
Add 'ICE' (In Case of Emergency) contacts to your child's phone so that emergency services or other adults can reach you even if the phone is locked.
What to do if it happens
- 1If your child is in an emergency, ensure they know to call 999 and clearly state where they are and what has happened.
- 2Rehearse different scenarios so your child knows who to call for different situations — a trusted neighbour for a house lockout, a parent for a medical issue, 999 for danger.
- 3Review and update the plan regularly, particularly when phone numbers, schools, or routines change.
Related topics
This is practical educational content to support families. For case-specific concerns about a child's safety, contact the NSPCC helpline on 0808 800 5000 or your local safeguarding team.
Frequently Asked Questions
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Last reviewed: 2025-06-15