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Important — Character.AI

Character.AI: What Parents Should Know

Character.AI is an AI chatbot platform, popular with teenagers, where users hold open-ended conversations with AI 'characters'.

Published: 2026-02-28

What Changed

Character.AI is an AI chatbot platform, popular with teenagers, where users hold open-ended conversations with AI 'characters'. Because the characters are designed to be engaging and can feel very personal, safety organisations have raised concerns about young people forming emotional attachments to them and about inappropriate conversations. The company applies stricter limits to users it identifies as minors and has been tightening how under-18s can use the service; its safety features and policies change frequently, so check the platform's current safety information rather than relying on older descriptions.

What to Review

  • Review the platform's current safety and parental-supervision options on its official site, as they change often, and take seriously any sign that your child treats a chatbot as a confidant or a source of advice on serious topics.

Parent Actions

  1. 1Ask your child whether they use Character.AI or similar AI companion apps and what they use them for.
  2. 2Talk about the difference between an AI character and a real relationship — the AI is built to be engaging, not to care.

Full app guide

View the complete Character.AI safety guide

This is practical educational content to support families. For case-specific concerns about a child's safety, contact the NSPCC helpline on 0808 800 5000 or your local safeguarding team.

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Last reviewed: 2026-03-29