What to Do If a Friend Seems Sad or Upset Online

Sometimes when you are chatting with a friend online, or when you see what they are posting, you might notice that something seems wrong. Maybe they seem sad, or they have stopped replying, or they have posted something that worries you. It is kind to notice — and there are some simple things you can do to help.

Trust Your Feeling That Something Is Wrong

If your friend seems different online — quieter than usual, saying sad things, or posting things that seem upsetting — trust that feeling. You know your friend, and if something seems off, it probably is. It does not matter if you are not sure exactly what is going on. You do not need all the answers before you can help.

Send a Kind Message

Sometimes just knowing someone has noticed can make a big difference. You could send a simple message like: 'Hey, I just wanted to check you are okay' or 'I noticed you seemed a bit down — I am here if you want to talk.' You do not have to fix anything. Just letting your friend know you care is important. If they do not reply straight away, that is okay — the message still means something.

Tell a Grown-Up If You Are Worried

If your friend says something that really worries you — like that they are very upset, that someone is being mean to them online, or anything that makes you think they might be in danger — tell a grown-up straight away. This could be a parent, carer, or a teacher. You might feel like you are telling tales, but you are not — you are looking out for your friend. A good friend gets help when it is needed. The grown-up can make sure your friend gets the right support.

Look After Yourself Too

Worrying about a friend can make you feel a bit sad or stressed yourself. That is normal. Talk to a grown-up about how you are feeling too — not just about your friend. You are important as well, and your feelings matter.