Managing Online Safety Incidents
Responding to disclosures, preserving evidence, and coordinating with external agencies.
Incident response framework
When an online safety incident is reported, follow a structured process: secure the safety of the child, preserve evidence (do not switch off devices, take screenshots or photographs of screens), record what has been disclosed using the child's own words, assess whether an immediate referral is needed, and follow your school's safeguarding reporting procedures. Never attempt to investigate the incident yourself.
Key takeaway
Follow a structured response: secure the child, preserve evidence, record accurately, assess, and refer.
Multi-agency working
Serious online safety incidents often require coordination with multiple agencies — police, children's social care, the local authority, and the National Crime Agency's CEOP Command. Understand the referral pathways in your area before an incident occurs. Build relationships with your local police school liaison officer and the local authority designated officer (LADO). Timely, confident referrals can make a significant difference to outcomes.
Key takeaway
Know your multi-agency referral pathways before an incident occurs — preparation enables a faster, more effective response.